We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us at hello@seane.co
Please note that the usual order processing time is 1-2 days, but it can extend during sales and special offers due to high volume of orders.
Orders placed during the weekend will be processed starting from the next Monday morning.
DELIVERIES
All our orders are shipped out from the EU.
As soon as your order ships, we will send you a tracking number in the Shipping confirmation email.
DELIVERY TERMS
Domestic orders (inside the EU) are covered by DHL, while International orders are fulfilled by FedEx.
Our standard shipping cost for the orders inside the EU is €8 and for the International order it is €20. We offer free shipping on all orders over €300 for all orders except Australia.
PROCESSING TIMES
Please allow for your order 1-2 business days to be processed and shipped out of the warehouse. We do our very best to keep up with your stock, but due to demand, sometimes items may be purchased on backorder and may be delayed.
DELIVERY TIMES
Depending on the destination country and shipping method chosen delivery times will vary. Orders are in transit business days only.
| Destination | Carrier | Average arrival (excl. processing time) | Estimated Arrival |
| EU | DHL | 3 business days | 4-7 business days |
| UK | FedEx | 3-4 business days | 5-9 business days |
| USA | FedEx | 5-7 business days | 5-14 business days |
| UAE | FedEx | 6-7 business days | 5-9 business says |
| Australia | FedEx | 8-10 business days | 7-18 business days |
Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.
DUTIES & TAXES
Taxes and duties are calculated at checkout according to your shipping destination and itemized on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination.
Please note that duties and taxes are non-refundable and SEANE is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at hello@seane.co
If the carrier’s tracking link for your order is not showing activity or movement for more than 3 business days, please contact Customer Service to investigate.
CHANGING SHIPPING ADDRESS
Shipping addresses can be changed only if the order has not yet been processed and packed. In other cases we will only ship to the shipping address provided when the order was originally placed.
RETURNS
RETURNING CONDITION
Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.
All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered.
PROCESSING TIMES FOR RETURNS
Please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
DUTIES & TAXES
Original shipping charges and duties and taxes are non-refundable.
SHIPPING
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe.
We offer return shipping for €8 in the EU and UK, for €40 in the USA, please contact us via hello@seane.co to purchase your shipping label.
